About us
Totalplay is a Telecommunications company that offers fixed broadband Internet, pay TV and fixed telephone lines. Services are provided through its own optical fiber network, making Totalplay the only carrier in Mexico that offers optical fibers directly connected to homes. The company provides the most Innovative services in the industry offering: IPV6, 4K and 8K with the same quality within all places we have geographical coverage.
Totalplay has internally developed a TV interface, that is friendly, graphic and intuitive for all users. Such interface integrates the most popular applications for streaming, offering our clients all services in a single platform. Customers can even subscribe to any of these third-party apps through our platform, and pay all services in one invoice.
For more information about the most recent news about Totalplay and Totalplay Empresarial pleas visit Totalplay, Totalplay Empresarial
You can also find:
Total Play Strategy
Totalplay´s infrastructure places it in a privileged position among its competition by being the only Company in Mexico in offering a 100% fiber optic network direct to its residential users.
Its two main businesses are:
Totalplay Residencial
Offers a IPTV (Internet Protocol Television) State of the art system. It provides the highest quality content and the best entertainment experience for household users, including:
Linear TV with 4K (latest technology) ONT’s, that include a WIFI extender to enjoy more than 300 channels SD and 115 HD. No additional cost services include VOD (Video on Demand), parental control and Anytime TV.
Internet: the service offered is the only one in Mexico with FTTH (Fiber to the home), comprised of 100% fiber optic broadband directly to the home, with a speed of up to 500Mbps.
Services IPV6, 4K and 8K with the same quality within all the regions geographically available.
Internet connections with the best telecom suppliers in the U.S.
Direct catches with Netflix, Facebook, Instagram, among many others
Content on applications: Totalplay has developed a TV interface that is friendly, graphic and intuitive, it integrates apps such as Netflix, YouTube, FOX play, Prime Video, HBO Go, Google, etc., with a single invoice.
Compatible Mobile app with iOS and Android, which is available for VOD and anytime services; also, easy management of WIFI, Add-ons, invoice and payments.
Fixed telephones, traditional fixed line services, from the mobile app, which gives customers access to world coverage with portable smartphones.
Totalplay Empresarial
Offers connectivity solutions to improve business operational processes for companies or government institutions. The main solutions are:
Enterprise plans: high quality Internet (symmetric and asymmetric), telephone services, value added services (softphone, backup, email marketing, google maps, online assistance, among others).
Plans with back-up included: Dedicated Internet, LAN (Local Area Network) to LAN, MPLS (Multiprotocol Label Switching), online page for enterprise services management, among others.
Cloud solutions such as: G Suite, virtual servers, fleets, security cameras and secure navigation locks. Cloud solutions enable our customers to simplify equipment and offer multiple functionalities, and at the same time, guaranteeing a secure network withiut additional investments, or obsolete technology, based on a safe private and competitive network.
Integrated technology solutions for video security (SmartCities), for enterprises (SmartIT), branches (SmartBranch), security (Smart Security) based on a managed services model.
Management Team
Total Play is composed of a group of leaders who are in charge of maintaining quality and seeking improvement in each of the services
Eduardo Kuri Romo
CEO
Alejandro E. Rodríguez Sánchez
CFO
José Luis Rodríguez López
CTO
Eduardo Ruíz Vega
Legal Counsel
Humberto Elenes Vargas
Operations Director
Héctor Nava Cortinas
CEO Totalplay Empresarial
Víctor Teuhtli Estrada Pérez de Lara
Residential Product Director
Rodrigo Fernández Capdevielle
Director Totalplay Store, Big Data, Marketing and Sales
Aurelio Saynes Santillán
Systems Director
Luis Octavio Sánchez Silva
Human Resources Director
Corporate Structure
Following, are the names and activities of our most important subsidiaries, including direct and indirect participation percentages as of September 30, 2020
| Company | Constitution date | % direct participation | Activity |
|---|---|---|---|
| Iusatel USA, Inc. (Iusatel USA) | 2001 | 100% | U.S. Long distance telephone company carrier |
| Tendai, S.A. de C.V. | April, 3, 2013 | 100% | No activity |
| Total Box, S.A. de C.V. | March 5, 2014 | 100% | ONT rental |
| Gesalm Asesores, S.A. de C.V. | December 11, 2014 | 100% | Personnel services |
| Total Telecom Play, S.A. de C.V. (México) | Septmeber 29, 2015 | 100% | Inactive |
| Servicios y Soluciones TP S.A. de C.V. (antes Hogar Seguro S.A. de C.V.) | 2020 | 100% | Dormant |
| TP Go, S. A. de C. V. | 2022 | 100% | Financial services |
History
In 2004, Grupo Iusacell made substantial investments to start the deployment of an optical fiber network within Mexico, initially to connect Grupo Salinas Companies.
From that investment and usage of the fiber optic network, used and managed by Grupo Iusacell, an idea to provide additional services was born. Broadband Internet and voice over IP (VoIP), and paid TV Services with IPTV.
2010 - Totalplay started operation test runs and the first services offered were Live (TV) and Video on Demand (VoD)
In 2011 - the company introduced the following services: Fiber to the home (FTTH), high speed broadband connection, Interactive TV, and High Definition (HD) services.
2014 - Totalplay made a spin-off from Grupo Iusacell, in light of Iusacell’s sale to At&T, maintaining its investment and optic fiber infrastructure.
2016 - Totalplay was innovative, being one of the first internet services companies to provide live transmissions with 4K resolution, and at the same time, offering high quality TV service. From February 2016 to April 2020, consecutively, Totalplay has obtained the Netflix recognition as the fastest Internet speed provider.
In 2018, Total Play was selected by Google as its first global partner to use non-linear programming for targeted advertising, leveraging the Issuer’s flexible structure and innovative capabilities to implement Google’s cutting-edge technology. Total Play also joined the United Nations Global Compact that same year.
In 2020, Total Play issued Senior Notes for US$575,000,000 due in 2025, which were listed on the Singapore Exchange. The proceeds were used to expand its geographic coverage, to refinance liabilities and to improve its maturity profile.
In 2021, Total Play received the “Socially Responsible Company” distinction from the Mexican Center for Philanthropy for the fourth consecutive year. In addition, the company issued Senior Notes for US$600,000,000 due in 2028. The security is listed on the Singapore Exchange.
As of 2025, Total Play’s fiber optic network extends more than 164,000 kilometers. Totalplay Residential’s coverage exceeds 19.5 million homes passed across 87 cities and serves more than 5 million subscribers. Totalplay Business has a base of more than 110,000 connected service locations serving enterprise customers.
